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How Do I Retrieve A Quarantined Document From Antivirus Software?

I realize it has a virus, but the most important information for the company is in that document and I need to open it somehow. Its not deleted, only quarantined in Norton AntiVirus. How can I get it out to copy the information? No negative comments, just real genuine help please!

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This entry was posted on Thursday, December 17th, 2009 at 8:44 pm and is filed under Malware Antivirus Software. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

One Response to “How Do I Retrieve A Quarantined Document From Antivirus Software?”

1. Siobhan D on December 17th, 2009 at 9:38 pm

   If it can not fix the problem it gets put in the vault. Accessing it will re-activate the virus and could totally trash your system. You could try restoring it, then download malwarebytes from http://malwarebytes.org. Scan the machine. It may fix it, but if it is badly infected it will delete it. Norton is not much good at repairing files. And if the file is badly infected it may already have lost all your data.

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